Refund Policy
Effective Date: 27/07/2025
At imaxiptvs.com, we strive to deliver high-quality IPTV services that meet your expectations. If you are not fully satisfied with your subscription, we offer a 30-day refund policy under the terms below.
1. Eligibility for Refund
You are eligible for a full or partial refund if:
- You request a refund within 30 days of your original purchase date.
- You are experiencing technical issues that our support team cannot resolve.
- You have not violated our Terms of Service or engaged in account misuse (e.g., sharing accounts, reselling, or restreaming).
2. Non-Refundable Cases
We do not offer refunds in the following situations:
- Requests made after 30 days from the date of purchase.
- If the service has been used extensively (e.g., more than 10 hours of streaming).
- Issues related to customer-side devices, apps, or internet connections.
- Purchases made during promotional campaigns or with discount coupons (unless otherwise stated).
- If you provided incorrect information (e.g., wrong device or region settings) during purchase.
3. How to Request a Refund
To request a refund, please contact our support team via email:
Include the following in your request:
- Full name and email used during purchase.
- Order number or transaction ID.
- Reason for requesting the refund.
We will review your request and respond within 3–5 business days.
4. Refund Processing
- Approved refunds will be issued to the original payment method.
- Refunds may take 5–10 business days to appear on your account, depending on your payment provider.
5. Contact Us
For any refund-related questions, contact us at: